Prohibited Items Policy

1. Introduction

This Prohibited Items Policy explains which items may not be listed, shipped, carried, or delivered through the Parcelra Platform.

Parcelra is committed to providing a safe, legal, and trustworthy marketplace for verified Senders and Travelers. To protect our users and comply with international laws, certain items are strictly prohibited or restricted.

This Policy forms part of the Parcelra Terms of Service. By using Parcelra, all users agree to comply with this Policy.

2. Sender and Traveler Responsibilities

Senders are solely responsible for accurately declaring the contents of every package before requesting delivery.

Travelers are responsible for ensuring they understand what they are transporting and should refuse any package that appears suspicious, undeclared, or different from its description.

Parcelra does not inspect every package before shipment and relies on users to provide truthful and accurate information.

3. Prohibited Items

The following items may not be listed, shipped, or transported through Parcelra:

Illegal drugs and narcotics.

Firearms, ammunition, explosives, and military equipment.

Dangerous chemicals, flammable materials, and hazardous substances.

Counterfeit or stolen goods.

Human organs, human remains, or biological specimens.

Live animals and endangered wildlife.

Fake documents, counterfeit currency, or forged identification.

Items prohibited by customs authorities or applicable law.

Goods intended for illegal or fraudulent activities.

Any item that poses a danger to people, aircraft, property, or the environment.

Parcelra may update this list at any time to comply with legal or operational requirements.

4. Restricted Items

Some items may be transported only where permitted by Applicable Law and with any required approvals or documentation. These may include:

Prescription medicines.

Alcohol.

Tobacco products.

Food products.

Valuable jewellery.

Precious metals.

Electronics containing lithium batteries.

Cash or negotiable instruments.

Cultural or historical artefacts.

Users are responsible for ensuring that all legal requirements have been satisfied before shipping any restricted item.

5. Inspection and Enforcement

Parcelra reserves the right to:

Remove listings.

Cancel transactions.

Refuse shipments.

Request additional information.

Suspend or terminate user accounts.

Report suspected illegal activity to customs authorities or law enforcement.

Deny Package Protection claims involving prohibited items.

Parcelra may take these actions without prior notice where reasonably necessary to protect users or comply with Applicable Law.

6. Consequences of Violations

Users who violate this Policy may face:

Cancellation of transactions.

Loss of refund eligibility.

Loss of Package Protection coverage.

Temporary or permanent account suspension.

Recovery of losses caused to Parcelra.

Reporting to regulatory authorities or law enforcement where appropriate.

Users remain solely responsible for any legal consequences arising from prohibited or restricted items.

7. Policy Updates

Parcelra may amend this Policy from time to time to reflect changes in law, aviation security requirements, customs regulations, or operational needs.

The latest version will be published on the Parcelra Platform and becomes effective on the date specified.

8. Contact Information

Questions regarding this Policy may be directed to Parcelra through the official customer support channels available on the Parcelra website or mobile application.

By using the Parcelra Platform, you acknowledge that you have read, understood, and agreed to comply with this Prohibited Items Policy.